Gaspésie tourism quality policy
The directorship of many of our establishments commits to allow their employees to participate in improvement workshops. Moreover, these establishments commit to offering to their costumers bilingual services and forms to express their comments to know their degree of satisfaction. Those certified establishments promise to emphasize on regional products, to contribute to gaspesian culture and to give up-to-date information on products and tourism services of Gaspésie.
In accordance to our touristic association’s quality policy, we have set those goals:
- Respect every time our contractual bond with our customers
- Enable thorough quality controls to assure service constancy
- Process efficiently any complaints in a fashion that aims toward the customer’s satisfaction
- The inn’s management make a commitment to improve efficiently its quality policy, to insure that the policy is understood by every member of the staff and to implement the policy in every aspect of the service.